Frequently Asked Questions

Denon DJ | Engine Stems
We are proud to announce the addition of stems to Engine DJ! You can now render tracks for stems separation in the Engine Desktop software, then export to ...
Wed, 11 Dec, 2024 at 3:24 PM
Denon DJ Prime Go + | Frequently Asked Questions
The Denon DJ Prime GO + packs high-end performance features and exceptional Wi-Fi music streaming capabilities into an ultra-portable, battery-powered ...
Thu, 24 Oct, 2024 at 10:41 AM
Denon DJ PRIME 4 + | Frequently Asked Questions
The PRIME 4+ brings a fresh new look and next-level features to the legendary proven performance power of the PRIME 4. The world’s most powerful, advanced...
Mon, 9 Dec, 2024 at 5:39 PM
Denon DJ SC Live 2, SC Live 4, Prime GO & Prime GO + | Driver Will Not Install
Some users have reported that the driver for the SC Live 4, SC Live 2, Prime GO and Prime GO + will not complete installation. The driver installation will ...
Thu, 17 Oct, 2024 at 11:44 AM
My fader doesn't respond until I move it up and down. What do I do?
While using a DJ controller (USB or standalone) users may notice that their pitch and volume faders may not respond right away. This is a function called &q...
Wed, 4 Jan, 2023 at 12:49 PM
Where is my Serato DJ Authorization Code?
Denon DJ Hardware will unlock either Serato DJ Pro or Serato DJ Lite depending on the controller or mixer you own.  Here is a breakdown. Contents Sera...
Thu, 15 Aug, 2024 at 11:48 AM
Hovering my hand above the platter stops playback - Is this normal?
Yes - this is normal and expected behaviour. Many of our DJ products utilise "Touch-Capacitive" platters. Touch capacitive technology is designe...
Tue, 19 Mar, 2024 at 8:30 AM
Denon DJ Prime GO | Setup with Virtual DJ
The Denon DJ Prime GO is now compatible with Virtual DJ while in Computer Mode.  In order to be able to use Computer Mode with the Prime GO to control V...
Wed, 28 Sep, 2022 at 1:05 PM
Denon DJ PRIME 4 | Frequently Asked Questions
The Denon DJ PRIME 4 is a 4-deck, all-in-one standalone DJ System that takes Engine Prime to a whole new level of mobility. The PRIME 4 combines all of yo...
Tue, 5 Sep, 2023 at 5:10 PM
Denon DJ PRIME 2 | Frequently Asked Questions
Frequently Asked Questions Feature Overview Storage and Media What options do I have to connect external drives and other storage devices to the PR...
Fri, 27 May, 2022 at 4:19 PM
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