Some users have reported that the driver for the SC Live 4, SC Live 2, Prime GO and Prime GO + will not complete installation. The driver installation will proceed to install the Microsoft Visual C++ Redistributable program, but will not proceed past this. You may notice the installer flash on the screen only briefly.
This may be due to conflicting C++ redistributable programs in your system. Please follow these steps before attempting to install the driver:
- Navigate to the Windows Add or Remove Programs utility (System Settings > Add or Remove Programs or Settings > Apps > Apps & Features):
- Search for the word "Visual" and this will populate several Microsoft Visual C++ Redistributable programs. Look for the program named Microsoft Visual C++ 2015-2022 Redistributable (x64) and Microsoft Visual C++ 2015-2022 Redistributable (x86). Select each and uninstall. These will be reinstalled during the driver installation.
- Once this is complete, launch the SC Live 4, SC Live 2, Prime GO and Prime GO + driver installer and properly install the driver for your device. If you need to re-download the driver, please find the latest version at denondj.com/downloads.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article